Returns & Exchanges

We accept returns for store credit or exchange within 14 days of purchase.

To initiate a return, email us at online@realismclo.com

ONLINE RETURNS

  • Customers are responsible for return shipping costs
  • Items must arrive in perfect resellable condition:
    • Unused, unwashed, with original tags and packaging
  • Keep all shipment and tracking proof until your return is confirmed

 

IN-STORE RETURNS

  • Visit any SECRET SNEAKER STORE location with your item and proof of purchase
  • Items must be:
    • Unused
    • Unwashed
    • In original condition with tags and packaging

 

IMPORTANT NOTES

  • Exchanges are not available on already exchanged items
  • If your requested item is out of stock, a store credit will be issued
  • No returns on select items: socks, hats, accessories for hygiene reasons
  • Items purchased online can be returned in-store (and vice versa) with proof of purchase