We accept returns for store credit or exchange within 14 days of purchase.
To initiate a return, email us at online@realismclo.com
ONLINE RETURNS
Customers are responsible for return shipping costs
Items must arrive in perfect resellable condition :
Unused, unwashed, with original tags and packaging
Keep all shipment and tracking proof until your return is confirmed
IN-STORE RETURNS
Visit any SECRET SNEAKER STORE location with your item and proof of purchase
Items must be:
Unused
Unwashed
In original condition with tags and packaging
IMPORTANT NOTES
Exchanges are not available on already exchanged items
If your requested item is out of stock, a store credit will be issued
No returns on select items: socks, hats, accessories for hygiene reasons
Items purchased online can be returned in-store (and vice versa) with proof of purchase
SHIPPING RATES
REGION CATEGORY FEE / PROVIDER
Australia
Over $150 AUD
Free via AusPost
Under $150 AUD
$13.50 - $15.50 via AusPost
Rest of World
N/A
Varies by Location via DHL
SHIPPING
Orders ship within 24-48 hours via Australia Post or DHL. Estimated delivery times are provided by the carrier once dispatched.
DOMESTIC SHIPPING (AUSTRALIA)
Shipping is handled via Australia Post. Estimated delivery times:
INTERNATIONAL SHIPPING
International shipping rates are weight-based and rounded to the nearest kilogram. Costs and delivery times vary by destination and customs processing.
All international orders may be subject to:
Import duties, taxes, or inspections by your local authority
These charges are outside our control and must be paid by the customer
Failure to pay may result in your parcel being forfeited without refund
New Zealand Customers:
LIABILITY STATEMENT
Customers are responsible for reviewing our shipping and returns policies before purchase. By ordering from our site, you agree to these terms.
For questions, contact online@realismclo.com .
